IT Support for SMEs
Reliable IT operations without an in-house IT team
For most SMEs, the biggest disruptions come not from a major IT project, but from a series of smaller issues:
slow support, access problems, disrupted online meetings, a disorganised Microsoft 365 or Google Workspace environment,
and recurring user issues.
MagiCom helps move your IT beyond an ad hoc approach, making day-to-day operations stable, transparent and predictable.
SLA
BASED SUPPORT
M365
+ GOOGLE WORKSPACE
LOCAL
OR REMOTE AVAILABILITY
TEAM
RATHER THAN RELYING ON ONE PERSON
Why trust us with finding your IT professionals?
SLA-based support,
not ad hoc fixes
A PREDICTABLE FRAMEWORK FOR DAY-TO-DAY IT SUPPORT
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Day-to-day support follows a predefined service framework
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We handle issues and user requests through a structured, trackable process
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We start working on a solution before you’ve had to call everyone else
Not dependent on one person’s expertise
BROADER EXPERTISE, LESS RELIANCE ON INDIVIDUALS
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Our service is backed by a team of IT professionals with a broad range of expertise
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Holidays, heavy workloads or staff departures are less likely to disrupt service continuity
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When a specialised issue arises, we can bring in the right expert
From users to infrastructure
DAY-TO-DAY SUPPORT AND YOUR IT ENVIRONMENT MANAGED IN ONE PLACE
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We help users resolve everyday IT issues
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We also assist with servers, networks, Wi-Fi, cloud services and core infrastructure tasks
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We assess issues in the context of your entire IT environment, rather than in isolation
Documented, transparent IT
YOUR IT KNOWLEDGE SHOULDN’T LIVE ONLY IN SOMEONE’S HEAD
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We help create and maintain an up-to-date inventory of devices and systems
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We document relevant network, server and access information
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Ticketing and well-organised documentation make IT operations easier to track and less dependent on individuals
A service model tailored to SMEs
PREDICTABLE COSTS, FLEXIBLE SUPPORT THAT SCALES
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The service is built around a monthly support allowance
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Work beyond this allowance is available at a pre-agreed hourly rate
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This model offers predictable costs while adapting to changing IT needs
Clear communication, genuine accountability
WE DO MORE THAN JUST CLOSE TICKETS
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We communicate with users clearly, without technical jargon
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We give managers a clear understanding of what happened and why action was needed
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We look beyond the immediate issue to understand its impact on operations and how to prevent it from recurring
How we find the right IT professional
We identify the right professionals
We review your users, devices, Microsoft 365 / Google Workspace environment, network, servers, backups, documentation and current support arrangements.
We present relevant candidates
We gather the necessary access credentials and documentation, establish an issue reporting process and, where needed, create or update the inventory of devices and systems.
We turn recurring issues into actionable improvements
If an issue is not an isolated incident but a symptom of an underlying network, Wi-Fi, server, device or process problem, we recommend a lasting solution and a timeline for implementation.
We understand your needs and expectations
We begin the search by understanding the technology environment and the specific role. We clarify the required technical expertise, seniority level, responsibilities, and collaboration model, as well as the key factors that truly determine a successful hire.
We pre-screen candidates
We assess candidates from both technical and HR perspectives.
In addition to their technical knowledge and professional experience, we evaluate their motivation, availability, collaboration skills, and long-term fit.
We support the recruitment process
We coordinate communication between the client and the candidate throughout the entire process.
We support interview scheduling, ensure a fast flow of feedback, and refine the search criteria to keep the recruitment process moving as efficiently as possible.
Areas of expertise we know best
Felhasználói support és végpontok
• PC- és laptopproblémák
• Windows és macOS
• nyomtatók és perifériák
• szoftvertelepítés és frissítés
• távoli segítség
• onboarding / offboarding
• IT eszközleltár és beszerzés
Microsoft 365 /
Google Workspace
• Felhasználó- és jogosultságkezelés
• licencmenedzsment
• levelezési problémák
• postafiók-beállítások
• kollaborációs környezet napi adminisztrációja és támogatása
Szerver, mentés és alap rendszerek
• Microsoft Active Directory felhasználók
• szerverhardver karbantartás
és bővítés
• virtuális gépek
• offline biztonsági mentés
• biztonsági mentések felügyelete
• DNS üzemeltetés
Hálózat, Wi-Fi és infrastruktúra
• Alap hálózati hibadiagnosztika
• internet- és Wi-Fi-problémák
• kábelezési feladatok
• rack karbantartás és bővítés •
irodai IT költöztetés
• szükség esetén célzott Wi-Fi / hálózati felmérés
More than a recruitment partner
We don’t view the IT market from the outside: we have been working in enterprise IT environments for more than two decades. Thanks to our own engineering, operations, and project experience, we understand the technology, the roles, and the professional requirements needed to successfully fill an IT position.
Our HR consultants are supported by our own IT experts and a professional network of more than 2,000 specialists. This means we do more than simply forward CVs: we identify professionals who fit the specific corporate environment and role.
With Direct Hire, the selected professional joins the client’s own team as a permanent employee, while through Staff Augmentation, MagiCom can provide dedicated IT capacity.
Nincs belső IT csapat
A napi IT-feladatokat ma az ügyvezető, az office manager, egy „IT-hoz értő” kolléga vagy alkalmi külsős próbálja összefogni
Egyetlen emberre épül a működés
A tudás, a jelszavak és a rendszerek ismerete egy embernél van, ezért szabadság, betegség vagy felmondás esetén sérülékeny a működés
Túl sok a napi fennakadás
Lassú a reakció, sok idő megy el jelszavakra, eszközökre, levelezésre, nyomtatóra vagy a „miért nem működik?” típusú problémákra.
Nincs kézben az M365 / Google környezet
A licencek, jogosultságok, belépők-kilépők, postafiókok és megosztások kezelése inkább eseti, mint szabályozott
Visszatérő Wi-Fi- vagy hálózati gond van
Akadozó Teams-meetingek, rossz lefedettség, instabil kapcsolat, dokumentálatlan hálózat vagy nehezen bővíthető infrastruktúra lassítja a munkát
Növekedés, költözés vagy váltás előtt állnak
Új kollégák, új iroda, telephelybővítés vagy egy nem megfelelően működő jelenlegi partner miatt rendezettebb IT modellre van szükség
Predictable collaboration, tailored to corporate environments
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Flexible collaboration model
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We can provide solutions through both Direct Hire and Staff Augmentation models, tailored to your specific resource needs.
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Targeted search
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We do not rely on a general candidate pool: each search is tailored to the specific technology environment, role, and seniority level.
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Transparent selection process
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Throughout the entire search process, we provide continuous feedback and clear status updates.
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Fast response
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With our own professional network and active sourcing capabilities, we can quickly launch searches even for hard-to-find IT skills.
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Direct Hire guarantee
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We provide a 3-month guarantee for professionals placed as permanent employees through our Direct Hire service.
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Long-term partnership approach
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We look beyond individual positions. Our goal is to provide suitable solutions for our clients’ evolving IT resource needs over the long term.
Free consultation
Let’s discuss your IT resource needs
Whether you are looking to hire an IT professional for your own team or expand your existing team with dedicated capacity, the first step is to discuss your professional requirements, preferred collaboration model, and the key parameters of the search.
Schedule a 30-minute consultation with us
