IT Support for SMEs
Reliable IT operations without an in-house IT team
For most SMEs, the biggest disruptions come not from a major IT project, but from a series of smaller issues:
slow support, access problems, disrupted online meetings, a disorganised Microsoft 365 or Google Workspace environment,
and recurring user issues.
MagiCom helps move your IT beyond an ad hoc approach, making day-to-day operations stable, transparent and predictable.
SLA
BASED SUPPORT
M365
+ GOOGLE WORKSPACE
LOCAL
OR REMOTE AVAILABILITY
TEAM
RATHER THAN RELYING ON ONE PERSON
Why trust us with finding your IT professionals?
SLA-based support,
not ad hoc fixes
A PREDICTABLE FRAMEWORK FOR DAY-TO-DAY IT SUPPORT
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Day-to-day support follows a predefined service framework
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We handle issues and user requests through a structured, trackable process
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We start working on a solution before you’ve had to call everyone else
Not dependent on one person’s expertise
BROADER EXPERTISE, LESS RELIANCE ON INDIVIDUALS
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Our service is backed by a team of IT professionals with a broad range of expertise
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Holidays, heavy workloads or staff departures are less likely to disrupt service continuity
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When a specialised issue arises, we can bring in the right expert
From users to infrastructure
DAY-TO-DAY SUPPORT AND YOUR IT ENVIRONMENT MANAGED IN ONE PLACE
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We help users resolve everyday IT issues
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We also assist with servers, networks, Wi-Fi, cloud services and core infrastructure tasks
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We assess issues in the context of your entire IT environment, rather than in isolation
Documented, transparent IT
YOUR IT KNOWLEDGE SHOULDN’T LIVE ONLY IN SOMEONE’S HEAD
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We help create and maintain an up-to-date inventory of devices and systems
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We document relevant network, server and access information
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Ticketing and well-organised documentation make IT operations easier to track and less dependent on individuals
A service model tailored to SMEs
PREDICTABLE COSTS, FLEXIBLE SUPPORT THAT SCALES
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The service is built around a monthly support allowance
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Work beyond this allowance is available at a pre-agreed hourly rate
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This model offers predictable costs while adapting to changing IT needs
Clear communication, genuine accountability
WE DO MORE THAN JUST CLOSE TICKETS
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We communicate with users clearly, without technical jargon
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We give managers a clear understanding of what happened and why action was needed
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We look beyond the immediate issue to understand its impact on operations and how to prevent it from recurring
How we find the right IT professional
We identify the right professionals
We review your users, devices, Microsoft 365 / Google Workspace environment, network, servers, backups, documentation and current support arrangements.
We present relevant candidates
We gather the necessary access credentials and documentation, establish an issue reporting process and, where needed, create or update the inventory of devices and systems.
We turn recurring issues into actionable improvements
If an issue is not an isolated incident but a symptom of an underlying network, Wi-Fi, server, device or process problem, we recommend a lasting solution and a timeline for implementation.
We understand your operations and pain points
In a brief, structured discussion, we identify the 3–5 key issues: where day-to-day work gets held up, what takes too long, what depends on specific individuals and where adequate controls are missing.
We define the priorities and service model
We separate day-to-day support from remediation and improvement tasks, defining what falls within the monthly support allowance and what should be handled as a separate project.
We manage your day-to-day IT operations
Through remote support and on-site assistance as needed, we resolve user issues, access permissions and email problems, and manage devices and supported IT environments.
Areas of expertise we know best
User support and endpoints
• PC and laptop issues
• Windows and macOS
• printers and peripherals
• software installation and updates
• remote assistance
• onboarding / offboarding
• IT asset inventory and procurement
Microsoft 365 /
Google Workspace
• User and access management
• licence management
• email issues
• mailbox settings
• day-to-day administration and support of collaboration environments
Servers, backups and core systems
• Microsoft Active Directory user management
• server hardware maintenance and upgrades
• virtual machines
• offline backups
• backup monitoring
• DNS administration
Networks, Wi-Fi and infrastructure
• Basic network diagnostics
• internet and Wi-Fi issues
• cabling tasks
• rack maintenance and expansion
• office IT relocation
• targeted Wi-Fi / network assessment when needed
More than just system administration
MagiCom’s goal is to be more than just another IT number to call.
We structure day-to-day support so it is clear where your systems are hosted, who has access to what, how issues are reported and which problems require improvements beyond a one-off fix.
This approach delivers faster user support, broader expertise and less reliance on individuals. Instead of coordinating multiple providers for every technical issue, you benefit from a clearer, more organised model for your day-to-day IT operations.
Our HR consultants are supported by our own IT experts and a professional network of more than 2,000 specialists. This means we do more than simply forward CVs: we identify professionals who fit the specific corporate environment and role.
With Direct Hire, the selected professional joins the client’s own team as a permanent employee, while through Staff Augmentation, MagiCom can provide dedicated IT capacity.
No in-house IT team
Day-to-day IT tasks are currently coordinated by the managing director, the office manager, a tech-savvy colleague or an external contractor brought in as needed.
Operations depend on a single person
One person holds all the knowledge, passwords and system expertise, leaving operations vulnerable when they are on holiday, off sick or leave the company.
Too many day-to-day disruptions
Response times are slow, and too much time is spent dealing with passwords, devices, email, printers or figuring out why something isn’t working.
Your M365 / Google environment lacks oversight
Licences, access permissions, employee onboarding and offboarding, mailboxes and sharing settings are managed on an ad hoc basis rather than through a structured process.
Recurring Wi-Fi or network issues
Disrupted Teams meetings, poor coverage, unstable connections, an undocumented network or infrastructure that is difficult to expand slow down day-to-day work.
Preparing for growth, relocation or a change of provider
New team members, a new office, site expansion or an underperforming IT provider create the need for a more structured IT model.
A predictable partnership tailored to the way SMEs operateable collaboration, tailored to corporate environments
Flexible service model
│SLA-based end-user support with a monthly support allowance; tasks beyond this allowance are handled at a pre-agreed hourly rate.
○ Remote and on-site support
│Many day-to-day issues can be resolved quickly remotely. When needed, we also provide on-site assistance to keep your operations running.
○ Transparent issue management
│Ticketing and a structured reporting process make it easier to track what has happened, what is in progress and what requires a separate decision on improvements.
○ Structured user lifecycle management
│IT support for employee onboarding and offboarding, including account, access and device management as part of day-to-day operations.
○ Devices and infrastructure managed together
│Support can also include IT equipment procurement, computer setup, rack and network tasks, office relocation and targeted infrastructure improvements when needed.
○ A long-term partnership approach
│We look beyond the immediate issue: when we identify a recurring cause or a capacity constraint, we propose a separate improvement to deliver a lasting solution.
Free consultation
Let’s talk about how your IT works today
In a free 30-minute consultation, we identify the 3–5 key pain points in your IT operations.
We don’t start with a quote: after the discussion, we provide a brief summary and a recommended next step.
If network or Wi-Fi issues emerge, we explain what kind of technical assessment would be appropriate.
Schedule a 30-minute consultation with us
